1. Pets Come First

The wellbeing of pets is our shared priority. Pet-parents should provide clear, detailed care instructions. Sitters are expected to offer loving, attentive care—feeding, exercise, medications (if needed), and plenty of affection.

2. Be Reliable

Commitments matter. Whether you’re offering or requesting a sit, only agree if you’re confident you can follow through. Life happens—if plans change, communicate early and clearly to avoid unnecessary stress.

3. Respect the Home

Sitters are guests; pet-parents are hosts. Both should be respectful—of each other’s time, space, and belongings. Keep things clean, safe, and as agreed. No unapproved guests, parties, or smoking.

4. Be Honest

Transparency builds trust. Share your expectations, experience, and comfort levels openly. Whether it’s a quirky pet habit or a preferred routine, the more upfront you are, the better the match.

5. Use Luupo to Stay Safe

For everyone’s safety, keep all communication and bookings on Luupo. Our platform offers verified profiles, secure messaging, and support if anything goes wrong. Once a sit is confirmed, pet-parents and pet-sitters can use their preferred method of communication if they wish.

6. Choose Kindness

Luupo is a space for warmth, empathy, and understanding. We won’t tolerate discrimination, harassment, or unkind behaviour. Treat each other how you’d want to be treated.

7. No money changes hands

Luupo is a platform built on trust—not transactions. Sitters care for pets in exchange for free accommodation. No rent. No hidden fees. No side deals. If you're looking for a paid arrangement, there are other platforms for that. Let's keep it simple, honest, and fair - for both parties.

8. We're Here for You

Got a question, concern, or cute pet update? Reach out. The Luupo team is here to support you—with real humans who genuinely care. You can reach us at hello@luupo.com.au.