Privacy Policy

Last updated: 2/5/2025. This Privacy Policy outlines how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We use your personal information to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy was initially generated by TermsFeed and adapted for Australian compliance. Please read this Privacy Policy carefully before using our Service. 1 - Interpretation and Definitions 1.1 - Interpretation The words with capitalized first letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form. 1.2 - Definitions For the purposes of this Privacy Policy: Account means a unique account created for you to access our Service or parts of our Service.

Company (referred to as either "the Company", "We", "Us" or "Our") refers to Luupo, located at Australia.

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in material form or not.

Service refers to the Application or the Website or both.

Service Provider means any third party engaged by us to provide services on our behalf, including data processors.

Usage Data refers to data collected automatically through use of the Service (e.g. IP address, browser type).

You means the individual accessing or using the Service, or the legal entity on behalf of which such individual is accessing or using the Service.

2 - Contact Us If you have any questions or complaints about this Privacy Policy or how we handle your personal information, you can contact us: By email: hello@luupo.com.au

By visiting this page on our website: luupo.com.au/contact

3 - Collecting and Using Your Personal Information 3.1 - Types of Information Collected We may collect the following types of personal information: Contact details: name, email, phone number, postal address

Account details: username, password

Payment details: credit card or bank account information (processed by a secure third party)

Technical and usage data: device type, IP address, browser type, access times, pages viewed

Any other personal information you provide to us voluntarily

3.2 - Collection Methods We collect personal information directly from you (e.g., when you create an account or contact us) and automatically (e.g., via cookies and analytics). 3.3 - Purpose of Collection We collect and use your personal information for the following purposes: To provide and operate our Service

To manage user accounts

To communicate with you about updates, services, or promotional content (you may opt out)

To process payments

To comply with legal obligations

3.4 - Direct Marketing We may use your contact information to send you direct marketing communications. You may opt out at any time using the unsubscribe link or by contacting us. 3.5 - Disclosure of Information We may disclose your personal information: To our Service Providers

If required by law or government authorities

To our related entities or affiliates

With your consent or direction

3.6 - Overseas Disclosure Your personal information may be disclosed to third-party service providers located outside Australia (e.g., in the United States, EU). We will take reasonable steps to ensure they handle your data in accordance with the APPs. 4 - Access, Correction, and Complaints 4.1 - Access and Correction You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. Contact us via the details in section 2. 4.2 - Making a Complaint If you believe we have breached the APPs or mishandled your information, please contact us. We will respond to your complaint within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC): Website: https://www.oaic.gov.au 5 - Cookies and Tracking Technologies We use cookies and similar technologies to improve your experience on our website. You can disable cookies through your browser settings, but some features may not function correctly. 6 - Data Security We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorized access. However, no data transmission is guaranteed to be completely secure. 7 - Retention We retain personal information only as long as needed for the purposes for which it was collected or to comply with legal obligations. 8 - Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of significant changes and update the "Last updated" date at the top of this document. Continued use of the Service indicates your agreement to the revised policy.